Claims

In making a claim, the claimant should submit a claim within 30 days of the event taking place by Chubb Claim Centre or complete a claim form and submit to us together with the travel documents and the following documents within 30 days of the event taking place:

1. By Online Application

2. By mail

Chubb Insurance Hong Kong Limited
39/F, One Taikoo Place,
979 King's Road,
Quarry Bay, Hong Kong

3. By Fax

Fax: (852) 2519 3233

4. By email

Email: DBSahclaims.hk@chubb.com

These are some of the required documents for claims. The Company reserves the right to request the Insured Person to provide any other information or documents which are not specified in below, if necessary.


Personal Accident Cover/ Burns Benefit	Medical report or certificate issued by a Physician certifying the degree or severity of disability; Police report, where relevant.
Accidental Death	Death certificate; Coroner’s report; Police report, where relevant; In the event of a disappearance, presumption of death as proclaimed by court.
Hospital Cash	Diagnosis, including patient name and date of diagnosis, certified by a Physician; Original Hospital bill or receipt issued by a Hospital.
Medical Expenses	Diagnosis and treatment, including patient name and date of diagnosis, certified by a Physician; Original Hospital bill/receipt with itemized list issued by a Hospital; Original receipt for purchase of medical equipment.
Personal Property/Personal Money/Loss of Documents	Original receipts, including date of purchase, price, model and type of items lost or damaged; Copy of notification to airline/public conveyance and their official acknowledgement in writing when loss of damage has occurred in transit; Police report (which must be made within 24 hours of the occurrence); Copy of notification to the issuing authority in respect of loss of traveler’s cheques (which must be made within 24 hours of the occurrence).
Trip Cancellation/Trip Interruption/Trip Curtailment	Original unused ticket for special occasion; All bills, receipts and coupons; Diagnosis and treatment, including patient name and date of diagnosis, certified by a Physician; Official documentation from airline/public conveyance including victim’s name, date, time, duration and reason for delay.
Trip Re-route/Travel Delay/Baggage Delay	Official documentation from the airline/public conveyance including victim’s name, date, time, duration and reason of delay. Original bill/ receipt issued by hotel/airline/public conveyance.
Home Contents Protection	Receipts, including date of purchase, price, model and type of items lost or damaged; Police report (which must be made within 24 hours upon return from the Journey).
Personal Liability	Statement on the nature and circumstances of the incident or event (No admission of liability or settlement can be made or agreed upon without our written consent); All associated documentation received in connection with the incident or event (including copies of summons, all court documents, solicitors’ and other legal correspondence).
Amateur Sport Benefit	Original receipts, including date of purchase, price, model and type of items lost or damaged; Copy of notification to airline/public conveyance and their official acknowledgement in writing when loss or damage has occurred in transit; Police report (which must be made within 24 hours of the occurrence); Diagnosis and treatment, including patient name and date of diagnosis, certified by a Physician; Original receipts for the following: booking of the golf course/diving course or package, ski pass, hiring of golf Equipment/ski equipment/diving Equipment and tuition fee.

Chubb Insurance Hong Kong Limited

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*Collection of Levy on Insurance Premium : Insurance Authority (IA) has announced the collection of levy on insurance premium under the "Insurance Ordinance (Cap. 41)" with effect from 1 January 2018. All premium amounts displayed are inclusive of levy. For further information, please visit www.ia.org.hk/tc/levy.

Chubb Insurance Hong Kong Limited. TravellerShield Travel Insurance is underwritten by Chubb Insurance Hong Kong Limited. For full details of the Terms and Conditions of TravellerShield Travel Insurance please refer to the TravellerShield Single Trip Travel Insurance Policy Wording and TravellerShield Annual Travel Insurance Policy Wording. Please read our Privacy Policy and Terms of Use for this website.